Customer Testimonials

I am extremely disappointed with the service I received during my recent visit to your dealership. My appointment was scheduled for Monday, 10/26, at 9:00 AM. After not receiving any updates, I called at 3:30 PM to check on the status of my vehicle. I was told someone would check with the technician and call me back. That call never came. On Tuesday, I called again at 9:00 AM and was informed that the technician was still working on my vehicle. I was told I would receive a call once the technician was finished. Once again, no one contacted me, so I had to ... Read More

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Google - Nov 10, 2026

I am extremely disappointed with the service I received during my recent visit to your dealership. My appointment was scheduled for Monday, 10/26, at 9:00 AM. After not receiving any updates, I called at 3:30 PM to check on the status of my vehicle. I was told someone would check with the technician and call me back. That call never came. On Tuesday, I called again at 9:00 AM and was informed that the technician was still working on my vehicle. I was told I would receive a call once the technician was finished. Once again, no one contacted me, so I had to call back at 5:00 PM. At that point, we finally determined what repairs were needed. I approved the recommended work and was told my vehicle would be completed and ready for pickup by the end of the business day Wednesday. On Wednesday, I called to check on the progress, only to find out that the work was not completed. I was told the vehicle only needed an alignment and that it would be taken care of first thing Thursday morning. By approximately 11:00 AM Thursday, after still receiving no communication, I called again. I was then informed that another suspension arm was needed and that they were waiting for it to arrive on the delivery truck, which was expected around noon. I was told that once the part arrived, the alignment would be completed and my vehicle should be ready. I finally received a timeline for completion around 5:30 PM Thursday, after spending four full days without my vehicle. At that point, I asked Kent if he could arrange to have my vehicle delivered to my home. He agreed and said it could be delivered Friday morning around 10:00 AM, immediately after the alignment was completed. However, my vehicle was not delivered until almost 3:00 PM Friday. What I find most disappointing about this entire experience is not just the amount of time it took to complete the repairs, but the complete lack of communication throughout the process. I understand that repairs can take longer than expected, parts may need to be ordered, and unexpected issues can arise. I can be understanding of those circumstances. What I cannot understand is why I had to repeatedly call your dealership to find out what was happening with my own vehicle. Not once throughout this four-day process did someone proactively reach out to provide an update, explain the delays, or give me a realistic expectation of when my vehicle would be ready. I am trusting your dealership with my vehicle and expect a reasonable level of communication and customer service in return. Having to continually chase someone down for basic updates is frustrating and unacceptable. This experience has left me extremely disappointed and has made me question the level of customer service your dealership provides. I hope this feedback is taken seriously and that steps are taken to improve communication with customers moving forward. No customer should have to spend four days without their vehicle and repeatedly call just to find out what is going on.

Had an amazing experience with John Jones! Wesley and Jason were both fantastic to work with. They were friendly, helpful, and genuinely wanted to help me find the right vehicle. I ended up driving home in a truck I absolutely love. Highly recommend!

Jon was great! Very sweet guy, not pushy and straight up. I won’t use another car salesman after meeting him.

Fast, friendly service today!

one of a kind car buying experience!!

Best service, I have ever seen!! Hands down!

Always great service

Best car buying experience ever!!

Jon Moore was extremely helpful and accommodating. Went above and beyond to make sure we got the right vehicle at the right price for us.

Daulton was awesome to work with and was extremely helpful! Highly recommend him to anyone needing a car in a pinch!

Very friendly and nice an I love my vehicle thank you all

Bought a Ford truck there and mentioned it needed a good detail? Well we don't have a true detail guy..ok I paid good money to company in Madison to clean inside & outside & engine bay. Then noticed it had blue smoke coming out of exhaust on a cold start up? Bought as is per management! I gave good money for this super crew cab with 62000 miles mine mine you....bring it in we will big happy to look it over? First visit they offered free inspection and then tell me BRAKES are worn bad!! WHAT this was ... Read More

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Google - Aug 13, 2026

Bought a Ford truck there and mentioned it needed a good detail? Well we don't have a true detail guy..ok I paid good money to company in Madison to clean inside & outside & engine bay. Then noticed it had blue smoke coming out of exhaust on a cold start up? Bought as is per management! I gave good money for this super crew cab with 62000 miles mine mine you....bring it in we will big happy to look it over? First visit they offered free inspection and then tell me BRAKES are worn bad!! WHAT this was a bonefide certified truck on the lot a week ago?? 2nd visit i spent all day waiting for a turbo oil supply line to get repaired. They did take off some of the labor cost for my long wait. But I still have a truck that smokes after a cold start . 440.00 HERE 450.00 THERE Another 250 here ( Another shop to do diagnostic test) still got another appointment for further inspection. SMH My retirement money 💰! They did call back concerned about my review on carfax so see what happens.

Chris was awesome! Everything was quick and easy. He worked with us on our trade and new vehicle to make sure everything felt comfortable.

Service department took care of me again. I accidentally came in a day early for my appointment and they took me in anyway. Always top notch service. Thank you.

I got my 2015 Buick LaCrosse premium II from them in October of 2025. I can tell you they are not like other dealers they do not fit the dealer stereotype. They sold me a pretty Rock Solid car with minimal work to be done and looks like a lot of work that was done. I love my car. I got it for a rock solid price at a great APR. Thank you all at John Jones for getting me together and most of all being actually great people and not fitting that dealership stereotype

Great service and friendly, knowledgeable people.

Great job like always. Very professional

great customer service!!

Kent, the service provider was excellent—clear, concise, and very informative. The team was professional and friendly, and the facility was beautiful. The technician was truly outstanding.

Gabriel Caplinger is the best salesman ever! His momma raised him right. Very courteous and polite to us old people. This was the fastest car buying deal ever. In and out in less than 2 hours. Thats gotta be a record. Anyone reading this needs to go to John Jones Chevrolet and ask for Gabe. They will do you right. THANK YOU

We were traveling through from Michigan when our car’s dashboard lit up. We found your dealership in Scottsburg and pulled up to the service center. Your service team was excellent at diagnosing the issue, communicating with us about it, and repairing it. We were back on the road in two hours and our car has never run better. Thank you for being a blessing!

Chris was awesome to work with! Got a solid Truck for a Great Price! Would definitely do business with him again!

Chris is awesome to work with. He explains everything and takes the time to listen and doesn't rush through the details!

Everyone at the John Jones Chevrolet of Scottsburg Service Center was absolutely phenomenal. My truck broke down on the side of the road while I was traveling through Indiana, and from the moment it arrived at their facility until the day I picked it up, the entire team was kind, professional, and incredibly helpful. I would like to especially thank Amy for making communication seamless and for being a calming presence during a very stressful situation. She made sure I had everything I needed and handled all of the service-related details, allowing me to continue enjoying my vacation without additional ... Read More

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Google - Jun 15, 2026

Everyone at the John Jones Chevrolet of Scottsburg Service Center was absolutely phenomenal. My truck broke down on the side of the road while I was traveling through Indiana, and from the moment it arrived at their facility until the day I picked it up, the entire team was kind, professional, and incredibly helpful. I would like to especially thank Amy for making communication seamless and for being a calming presence during a very stressful situation. She made sure I had everything I needed and handled all of the service-related details, allowing me to continue enjoying my vacation without additional worry. She also chatted with me while I was waiting and made me feel extremely at ease. I also want to thank Kent, who was a tremendous help throughout the entire process. He and Amy worked together to ensure everything went smoothly and that I was kept informed every step of the way. A special thank you as well to Earl and Katrina. Katrina took the time to chat with me while I was waiting, keeping me laughing and helping ease the stress of the situation. Earl drove me to the rental car agency and made sure I had everything I needed before he left me in the hands the folks there. This dealership truly made me feel welcomed and treated me like part of the John Jones Chevrolet family. If you ever need service or repairs, I highly recommend bringing your vehicle here. I am incredibly grateful and fortunate that my truck ended up in the hands of such an outstanding team.

Was very kind and funny. Gabriel Caplinger gave us a great laugh and experience.

Sold “best vehicle on the lot” complete junk had to send it to auction it would cost so much to fix would rate 0

Got a new car

Nice people

Overall great experience. Chris Pruett is a great salesman, honest, and reliable. Thanks for the new truck! I recommend anyone buying their vehicles at scottsburg john jones

Great experience

Great staff and nice cars

Best salesman in Southern Indiana! Top notch service!

If you are looking to buy a car, I highly recommend speaking with Chris Pruett! He is extremely knowledgeable, helpful, and courteous. My husband and I have purchased two cars from him and we have been pleased with not only our vehicles but the amazing customer service provided by Chris. These two auto purchases were without a doubt the most hassle-free and easiest ever! Do yourself a favor and call Chris if you're in the market for a car 😊

Jon and John jones auto group is great in scottsburg I would recommend them any time they r wonderful

Jon was such a great salesman when it came to purchasing a new car! I told him what I needed and the first option he gave me was exactly what I asked for and needed in a car. Such a great experience at John Jones Chevrolet in scottsburg! Highly recommended!

Devin was nothing but amazing in regards with an issue that had risen. Great attention to detail and kept everything simple and amazing. 10/10

Great customer service. Gabriel was awesome to work with. Got us in and out quick and easy.

I was helped by Devin Fitzgerald and he was very informative and supportive. I admire how sincere and professional he was, and he even helped me with calling the bank so they would allow the payment before hand so there would be no hold up. I highly recommend John Jones and Devin!

Daulton was great to work with on getting our Jeep.

Very good professional pleasant experience

Everyone is always so helpful and kind.

The Scottsburg team was extremely helpful, prompt and got me in and out quickly. I appreciate that they were able to get me in for my oil change and get me back on the road in about an hour or so.

Such a great place with great people. Earl was a really nice person! Be sure to lookout for him on your next visit. I absolutely love this place

I had an issue with my DEF pump in my Truck. i dropped off the vehicle and they had a loaner vehicle waiting for me. It took 3 weeks to get the pump in but i have my vehicle back now and cant be happier.

Gabe was fantastic! Good customer service goes a long way and this was the easiest buying process we've ever experienced. Awesome service, awesome Jeep, 10/10 would recommend!!

Buyer Beware! They sell GM lemons and will not honor lemon laws. The service department cannot fix an $80k 2025 Duramax and almost caught it on fire. Had to hire an attorney several months ago and now GM and this dealership are dragging it out in hopes I put more miles on the truck. General Manager and Service Manager advise they are not “refusing” to work on it but they will never callback or allow me to schedule an appointment. This is what you get for being a loyal customer to this dealership, what a joke.

I was going to give John Jones another opportunity to do business with, i took in my big cashiers check from a recent total loss on a new vehicle and the Sales Mgr Justin Goes had the worst attitude and was so insulting even the sales people agreed. They told me to come back when he was off. Sorry off to another dealership to buy New!! Highly disappointed. Hope Megan Jones gets this tot ake care of his Attitude he has with customers, un called for!!!!

Sold my friend a vehicle way over priced for something that should have went to the scrap yard After changing the transmission struts motor mount breaks calipers now the rear end is out spent well over 10000$ in repairs and mechanic fees You guys should be ashamed of yourself for what you have sold them and should pay them for the pain and suffering and give them a vehicle free of charge for the bullshit u put them through do not recommend buying from this company

Two years ago, I changed service for our 2022 Equinox from Coyle Chevrolet in Clarksville to John Jones in Scottsburg. The experience was more personal and better at John Jones until yesterday. A motor oil supplement and a fuel system cleaner were recommended as additional services. The same services were recommended to another customer sitting close to me in the waiting room. It struck me as automatic add-ons to increase dealer profit. This is a 3-year-old vehicle with only 30,000 miles on it with recommended GM synthetic oil changes every 5,000 miles and a habit of using tier 1 gasolines. The car certainly did ... Read More

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Google - Nov 6, 2025

Two years ago, I changed service for our 2022 Equinox from Coyle Chevrolet in Clarksville to John Jones in Scottsburg. The experience was more personal and better at John Jones until yesterday. A motor oil supplement and a fuel system cleaner were recommended as additional services. The same services were recommended to another customer sitting close to me in the waiting room. It struck me as automatic add-ons to increase dealer profit. This is a 3-year-old vehicle with only 30,000 miles on it with recommended GM synthetic oil changes every 5,000 miles and a habit of using tier 1 gasolines. The car certainly did not need an oil additive, and I have been using recommended gasolines. Furthermore, I agreed to have air filter and cabin filter changed. The changes were recommended at 30,000 miles. However, labor charges for installing an air filter were $34.95 for the air filter and $ 39.00 for the cabin filter. Prices I was quoted were only for parts, not labor, so I was very surprised at the labor costs for relatively simple jobs. Furthermore, labor charges for rotating tires were only $ 22.95 and labor for the oils change was $12.00 These are practices similar to what I experienced at Coyle and a reason for changing service providers to start with. I will continue to use John Jones Chevrolet in Scottsburg because it is convenient, but I will certainly question all costs before approving work.

My husband and I drove to John Jones in Scottsburg to look at their trucks.My husband was a Ford man and never had a Chevrolet truck. We were greeted by a very pleasant sales consultant Steve Caudill . He was very professional and knowledgeable of the inventory and was very easy to work with. After test driving a 1500 V8 Silverado 6.2 High Country my Ford man is now a Chevy guy. We highly recommend this dealership and the friendly staff. They make you feel like family.

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My truck was taken in to have rotors and brakes put on the back. Where we had already purchased the parts from the visit before and was told that they would put them on this time but next time we would have to purchase them thru the parts department. As they where not able to fix the vibration in our truck from the visit before. The service department makes you wait ungodly amounts of time with no updates will waiting in the lounge. Nobody gives any explanation to why its taking so long and if you ask your given some ... Read More

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Google - Sep 11, 2025

My truck was taken in to have rotors and brakes put on the back. Where we had already purchased the parts from the visit before and was told that they would put them on this time but next time we would have to purchase them thru the parts department. As they where not able to fix the vibration in our truck from the visit before. The service department makes you wait ungodly amounts of time with no updates will waiting in the lounge. Nobody gives any explanation to why its taking so long and if you ask your given some shady lie as to why its taking so long. My wife and I was customers long before she started working there. She was let go with no explanation other than they weren't a good fit. Management excluding a few all but a few where shady and would rather lie to customers than be honest and keep the customer happy. My wife was not given a straight honest answer about her departure from her job. How shady can this whole company be? If John Jones would like to contact me I will gladly explain why we give this chevrolet dealer such a bad review. The service manager J. Atkinson and advisor Amy neither of which had a clue about what they where doing. As long as they are in service I nor anyone im associated with will ever take our visits back there. The whole experience was horrible. From management to service of the whole building.

Very disappointed with the service. They replaced an engine in my Silverado under warranty. But check engine light would never go away. They had the truck multiple times but never did fix it. Finally got tired of not having a vehicle to drive and just stopped taking it.

Quick response to my inquiry. Car was ready when I arrived! Efficient service and friendly team.

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If I could leave zero stars i would. Worst experience on buying a jeep . This jeep has been nothing but junk. I was told it was never ran through service department and just sold to me. Nothing but JUNK!!!!!! NEVER RECOMMEND THIS PLACE TO ANYONE!!! As your reply below goes I called and said I was pretty much out of luck. The warranty i pd 3k for wint even cover the torque converter. Jeep dealership in north vernon said that warranty was one of worst he ever seen. 3k for a warranty that won't even cover anything. BTW just ... Read More

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Google - Jul 1, 2025

If I could leave zero stars i would. Worst experience on buying a jeep . This jeep has been nothing but junk. I was told it was never ran through service department and just sold to me. Nothing but JUNK!!!!!! NEVER RECOMMEND THIS PLACE TO ANYONE!!! As your reply below goes I called and said I was pretty much out of luck. The warranty i pd 3k for wint even cover the torque converter. Jeep dealership in north vernon said that warranty was one of worst he ever seen. 3k for a warranty that won't even cover anything. BTW just had to replace radiator in it Sunday. Just another long list of things warranty wouldn't cover. New plug wires. Radio didn't work new alternator. New battery. New coil. New radiator. New oil pan gasket that was leaking.. The ac wasn't even working. Had to recharge it 2 weeks after purchase. Now needs transmission pan gasket that is leaking along with needing a new torque converter. The heater core is also going out so no heat on drivers side. I'm sure something else will come up as my 3k warranty just ran out that didn't cover anything.... I called your support and can't help like always. So review stays. Will never recommend this place to anyone....

Had a module programmed, paid bill, picked up car & check engine was on. Went back in tech brought out scanner, same code,cleared code & said all set. 1 mile down the road came back on,returned & seen service advisor, service advisor stated 3x weeks for next appointment. I left & took it to another local shop which found a blown 10 Amp fuse, reset the light & all has been OK since.

I put a inquiry in about a 2018 Dodge Journey Gt. A online rep. called me made an appointment with us. I explained that I would be driving there from Louisville ky when I get off work. I asked if the pre approval was firm as I wasn't trying to waste a drive to them if the finance wasn't secured. I was assured that it all was fine come in. Well I did and was disappointed with the entire experience. They tried to low ball my fiance for her trade. Didn't appraise the vehicle properly. Just poorly handled. ... Read More

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Google - May 28, 2025

I put a inquiry in about a 2018 Dodge Journey Gt. A online rep. called me made an appointment with us. I explained that I would be driving there from Louisville ky when I get off work. I asked if the pre approval was firm as I wasn't trying to waste a drive to them if the finance wasn't secured. I was assured that it all was fine come in. Well I did and was disappointed with the entire experience. They tried to low ball my fiance for her trade. Didn't appraise the vehicle properly. Just poorly handled. I nor will I ever buy from them and if I come across anyone else buying from them I would strongly suggest that they buy elsewhere

Mark was amazing and did everything possible to help me with getting a car! I absolutely recommend coming to John jones Scottsburg

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Mark at John Jones in Scottsburg was an awesome person to work with and the whole process was amazing.

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I worked with Mark Jones and he was fast and easy and friendly to work with.

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Mark was super nice and helpful. Got us in a newer car and went out of his way with finance options. So happy with my new ride

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Michael Helton great to work with during our visit and purchase of our used vehicle.

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Purchased a used car today from Mark Jones in Scottsburg. Very pleasant experience. Mark was very helpful, considerate, personable and knowledgeable. Highly recommend.

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Mark Jones got me out of the dealership with a nice truck. Couldn’t do it without him. You go Mark Jones!!

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We worked with Mark Jones and he was so helpful and easy to talk to. The process wasn't long or stressful. We came in with certain expectations and they were met. We are very pleased with our transaction at John Jones and working with Mark.

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Crooked salespeople, incompetent mechanics - buyer beware!!!! They listed a 2014 Journey as available but had to wait 4+ weeks for them to fix an airbag light. Paid a reasonable price based on their inspection. Finally got the car; took it to a Dodge dealer for some open recalls and they reported it needed $2500 worth of repairs to make it safe. Reached out to the original salesman, Mason who said the original mechanics did an accurate inspection and offered no help. Fast forward another two weeks and the airbag light starts coming on and staying on. Reached back out to them and ... Read More

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Google - Dec 28, 2024

Crooked salespeople, incompetent mechanics - buyer beware!!!! They listed a 2014 Journey as available but had to wait 4+ weeks for them to fix an airbag light. Paid a reasonable price based on their inspection. Finally got the car; took it to a Dodge dealer for some open recalls and they reported it needed $2500 worth of repairs to make it safe. Reached out to the original salesman, Mason who said the original mechanics did an accurate inspection and offered no help. Fast forward another two weeks and the airbag light starts coming on and staying on. Reached back out to them and was told there was nothing that they could do. Being concerned about the safety of the vehicle, we went to their Corydon dealership to trade it in and was told that the vehicle was in poor overall shape and they would not resell it. I reached back out to Scottsburg and got no response beyond promises to have a manager call which never happened. I lost $5500 in value having the vehicle for less than two months. We have had a good history with John Jones Corydon and Greenville dealerships but I wouldn’t send my worst enemy to their Scottsburg location. STAY AWAY

Sales people out ads up on marketplace and never reply back to messages. I just happened to find the same car on a Google search that was at this dealership.

Not wanting to stand behind their vehicles that was supposedly been certified before putting on lot to sale

Will NEVER go back ! Empty promises. Horrible service! Now I have to take my vehicle somewhere else to get fixed right ! They are awful !

I bought my kid a 2016 cruise within 3 weeks and less than 100 miles driven the head gasket blew out. I had it towed to the closest place who said head gasket is out call the dealer. I called the dealership and they said have it towed up that day and they would look at it. a week later despite me calling everyday I was just told they have not even had it in yet. 400 dollars in towing fees and I have yet to even have a estimate. I just got a license plate in the mail today and this car could ... Read More

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Google - Aug 1, 2024

I bought my kid a 2016 cruise within 3 weeks and less than 100 miles driven the head gasket blew out. I had it towed to the closest place who said head gasket is out call the dealer. I called the dealership and they said have it towed up that day and they would look at it. a week later despite me calling everyday I was just told they have not even had it in yet. 400 dollars in towing fees and I have yet to even have a estimate. I just got a license plate in the mail today and this car could be ruined. What a scam place.My kid saved for ever to get this car. I would be cautious using this service as they do not provide service times and basically hold you hostage. I could have had this taken to my mechanic and looked at by now. No communication and no customer service is what I got for buying from them.

Service department took almost 2 days to even look at my vehicle after I even had an appointment. They overbooked on Service appointments and expected everyone to have to wait for their vehicle. Including me. Very unprofessional associates working at this dealership.

I am really disappointed as I bought a new 2021 Buick Encore GX after my husband had died thinking I would have a car I could trust. The answer to that was “No.”. I did the recommended maintenance. However, my FIRST turbo went out during COVID and because of supply chain issues I had to wait almost 6months. I was told by service manager it was ok to drive. Turbo finally came in after I had to go the Salem, IN dealership . I requested a car and was given a truck. This was a problem because I was suffering with sciatica ... Read More

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Google - May 25, 2024

I am really disappointed as I bought a new 2021 Buick Encore GX after my husband had died thinking I would have a car I could trust. The answer to that was “No.”. I did the recommended maintenance. However, my FIRST turbo went out during COVID and because of supply chain issues I had to wait almost 6months. I was told by service manager it was ok to drive. Turbo finally came in after I had to go the Salem, IN dealership . I requested a car and was given a truck. This was a problem because I was suffering with sciatica and could not climb in to cab. I then complained to the manager of the dealership and they found me a car to drive. Fast forward approximately 8,600 miles after replacing turbo and check engine light came on. I went to auto zone and had them run codes and lo and behold the turbo was out again. I complained to customer service again and even though I was given a “special replacement warranty.” I really felt like something else needed to be done so I complained again to customer service at Buick and was told they would try to expedite my turbo. However, I was told by John Jones in Salem, IN it was on National Backorder.” I went there because I couldn’t get in to service at Scottsburg till May 27th and it was May 5th, 2024. My part ended up coming in faster this time (May16th). I called and dropped my car off on May 18th and rental car was ready May 17th. I called and spoke with Victoria at Buick customer service. I say all this to say with 2nd turbo going out it is hard for me to trust this car now. I had spoke with my Pastor who had told me when his turbo went out he was given a bumper to bumper warranty to 150,000 miles. I requested this after my 2nd turbo and was told I was given a special warranty only for parts connected to turbo and the other “bumper to bumper” warranty would have to go through dealership. I feel this is discrimination possibly because I am a woman. I will not buy another Buick or GM product. I am very disappointed. I will be talking to dealership tomorrow but felt like I need to warn people. I have now traded my Buick for a FORD Edge and am very happy to get out from under the 2021 Buick Encore and away from John Jones. John Jones wanted me to trade for a 2024 Chevy Trax. I looked on Consumer Reports and they said to STAY AWAY from that car. I say stay away from John Jones too!

My husband just bought a 2018 Ford Focus from this dealership. THE DAY he drove it home we noticed it was doing this weird shaking. He took it back to them the next day and was told "that's normal", just keep driving it and let us know if it gets worse. We've now had the car about 6 weeks and it started making a weird noise. We took it to our mechanic who told us it needs MAJOR engine work. Of course the sales manager at John Jones is refusing to cover any of this, and the manufacturer ... Read More

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Google - May 20, 2024

My husband just bought a 2018 Ford Focus from this dealership. THE DAY he drove it home we noticed it was doing this weird shaking. He took it back to them the next day and was told "that's normal", just keep driving it and let us know if it gets worse. We've now had the car about 6 weeks and it started making a weird noise. We took it to our mechanic who told us it needs MAJOR engine work. Of course the sales manager at John Jones is refusing to cover any of this, and the manufacturer warranty expired last year. I understand we bought this as-is; however, per the Ford dealership down the road, they knew it had issues and tried to repair them before selling it to us. Of course, none of this was disclosed during the purchase. Now, we're stuck making payments on a vehicle we can't drive because this dealership sold us a lemon. We went there because they do a lot of business with Fire/EMS departments and we thought they could be trusted. They can't. Editing to add thet we've now paid $6k to replace the engine. Also l, we DID contact customer service, that's who we called first. They're the ones who told us they wouldn't help us.

Totally unhappy, sold me a $12,000 car knowing the engine light was coming on. Took it in for repair, they have had it for month, I've made a payment and have my plates and insurance. The loner I'm driving is basically a $1,200 car! How would you like that if you was a customer? I don't appreciate the treatment I've received, and I've heard tomorrow so many times, there doesn't seem to be a tomorrow! I don't recommend any one purchase a vehicle from John Jones, not in Scottsburg for sure. Mike Kiefe is just ... Read More

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Google - Mar 28, 2024

Totally unhappy, sold me a $12,000 car knowing the engine light was coming on. Took it in for repair, they have had it for month, I've made a payment and have my plates and insurance. The loner I'm driving is basically a $1,200 car! How would you like that if you was a customer? I don't appreciate the treatment I've received, and I've heard tomorrow so many times, there doesn't seem to be a tomorrow! I don't recommend any one purchase a vehicle from John Jones, not in Scottsburg for sure. Mike Kiefe is just in it for the sale.

I've called over 15 times, I'm being sent to voice mails, etc. It's okay; I'll report the dealership to the Better Business Bureau. You know what you did that's why no one is taking my calls. God will take care of me. We are living in the last days and I hope you make peace with God. 🙏

I absolutely do not recommend going to John Jones. I had a horrible experience. Bought a used vehicle October of 2022. A year later things took a turn for the worst. The warranty that was sold to me through John Jones is no good. I go to John Jones seeking help. They basically told me we can’t help you. Do not buy here. They have no true intentions to help.

I was disappointed with the service department when I called to get help when my washer fluid was frozen. We purchased a brand new vehicle that still has warranty on it and we have never added any washer fluid to it and get it serviced regularly. They add the summer blend to the vehicles unless you service them in the winter. I was told it was my fault that I didn't drain it out and put winter solution in it. I've never had to do that on any other vehicle that I have owned before. We had it ... Read More

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Google - Jan 15, 2024

I was disappointed with the service department when I called to get help when my washer fluid was frozen. We purchased a brand new vehicle that still has warranty on it and we have never added any washer fluid to it and get it serviced regularly. They add the summer blend to the vehicles unless you service them in the winter. I was told it was my fault that I didn't drain it out and put winter solution in it. I've never had to do that on any other vehicle that I have owned before. We had it serviced in late summer, but it was going to be cold before we would have it serviced again, so it didn't sound right to me. Needless to say it was a dangerous situation on I65 with snow and salt and no washer fluid. I would have been ok if they would have said bring it in and we will check it out, but that is not the response I was given, until I demanded to talk to the service manager. We will have our warranty honored somewhere else.

Jackson Carpenter is AWESOME!! In order to take care of a customer he goes over and above. In fact he needs a RAISE!. You want to make sure he is happy and stay with you. The best service I have ever had from a Dealership. I used to go to another dealership and had trouble every time I had our vehicles worked on. I went to John Jones Scottsburg and everyone is super nice and helpful. Like I said if you want to be treated right go to John Jones Scottsburg!

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Poor customer service.. tried to charge more than what I was told over the phone.. and I still have the same problem after spending $1000+

This past experience was NOT even close to what it should of been.. Took Weeks to get my car in then charged me more then they originally told me it would be without calling me and letting me know ahead of time that the price would be more then was told, didn't give me a chance to agree or disagree with it just went ahead and done it, probably so I didn't have a choice but to pay it at that point. THEN to add insult to injury, the gentleman whos checked me out was RUDE and Didn'... Read More

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Google - Dec 27, 2023

This past experience was NOT even close to what it should of been.. Took Weeks to get my car in then charged me more then they originally told me it would be without calling me and letting me know ahead of time that the price would be more then was told, didn't give me a chance to agree or disagree with it just went ahead and done it, probably so I didn't have a choice but to pay it at that point. THEN to add insult to injury, the gentleman whos checked me out was RUDE and Didn't care one bit about my concerns. Just brushed them off. SO RUDE and very unprofessional...

Bad experience

The dealer doesn't inspect their vehicles before selling, or worse, knows and lies and sells at the marked up price anyway. Bad service with this dealership. Be careful buying any used car always, but we bought a Chevy that drove 4-5 times less than 1000 miles and there are transmission and oil issues quoting $3-4k to repair. If they aren't knowledgeable about their inventory you can't get a fair deal and your $20,000 is better spent with honest people. Stay away.

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On vacation and gad a flat tire. Spent over two hours waiting for tire on my brand new GMC Sierra to be repaired. Dealership said tire could not be patched and they couldn’t get a replacement tire for several days. Drove back home on the spare and got the tire repaired same day at Ray Skillman GMC

Dropped off my vehicle for first service since it was brand new. Well I marked the tires before I dropped it off Friday evening. Well Saturday morning I was called it was ready to pick up. Everything was great until I got home and looked at the tires which in the same place as before. I called the service department and asked the lady how do they rotate the tires. She put me on hold then came back and said the tech said he moved then from front to back and back to front. Then I told the lady I ... Read More

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Google - Aug 28, 2023

Dropped off my vehicle for first service since it was brand new. Well I marked the tires before I dropped it off Friday evening. Well Saturday morning I was called it was ready to pick up. Everything was great until I got home and looked at the tires which in the same place as before. I called the service department and asked the lady how do they rotate the tires. She put me on hold then came back and said the tech said he moved then from front to back and back to front. Then I told the lady I marked the tires and they are in the same spot they were in before I dropped off my 2024 trax. The lady asked me if I wanted to speak with the service manager and I said yes! After being put on hold for a lengthy time the service manager answered the phone and told me he looked at the cameras and seen where the tech did not rotate my tires. The service manager asked me to bring it back to them and they would rotate and balance them for me and he said he would give me two oil changes for free. I told him I would bring it in when my floor mats came in that I ordered. The service manager said that would be fine.

This place is a far cry from being decent. Late November we buy a car from them, Jan 16th, that car's engine caught fire. No one was talking to us or keeping us up to date about anything until the insurance denied it and then asked if we wanted to put a new engine in it for 10k or come pick it up. We had to call them to see what was going on or what was wrong for months. We had a family member become involved and was able to drop the price down a bit. But only ... Read More

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Google - Jul 12, 2023

This place is a far cry from being decent. Late November we buy a car from them, Jan 16th, that car's engine caught fire. No one was talking to us or keeping us up to date about anything until the insurance denied it and then asked if we wanted to put a new engine in it for 10k or come pick it up. We had to call them to see what was going on or what was wrong for months. We had a family member become involved and was able to drop the price down a bit. But only told him and not us. We confirmed with him and John Jones that the price was THE price and we could manage it. This is the only reason why they're getting 2 stars instead of 1. When we went to come pick it up and I had the check in hand, they told us the cost and it wasn't THE price said to us. I gave them the check and paid the extra couple hundred and just went home. When we get home, the engine light came on and I am very thankful that it did because when I went to check everything, the coolant for the radiator was bone dry. We wouldn't have known it was dry if it hadn't been for that light (it coded for something else) and we would have been out another engine. I'm so disappointed in this company and thankful this is over. I don't recommend going here for any reason due to the lack of communicating, severe misinformation, and not even doing a simple task like checking the fluids.

The oil change I had done was good. But when I bought a used car from them, the motor was bad after 3 weeks. I was glad they got me out of the loan. I will not buy a car from them again

Everytime I come here for work to be done I sit here for 2 hours before they even start working on the car. Than after they start work on it it takes 2 more hours. Do they think ppl want to come in here and sit all day. Well they don't ppl. This is rediculous.

Dustin at John Jones in Scottsburg, Indiana was great to work with! Thank you very much!

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Great experience at John Jones in Scottsburg! They were very friendly. I will definitely be going back!

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