Customer Testimonials
This is the second purchase I’ve made with John Jones in the last year. Xavier once again provided outstanding customer service and went above and beyond to make sure we were satisfied and happy with our vehicle. I will continue to make the three hour drive to purchase my future vehicles from John Jones. Fantastic, no nonsense dealership who make the buying process a breeze.
I am not from the Salem area. Dealer Rep was Cody M. was excellent to work with. I purchased a new 9 passenger conversion van. I never had to visit the dealership. They bought the van to my location to inspect and test drive. Took van back to dealership and after two days made purchase and delivered van back to me. Very pleased with my purchase and buying experience.
Had a warranty issue taken care of. The folks did a great job of fixing and communicating with me. I had a battery replaced in my key fob and it was $32. Outrageous! I?ll change the battery in my wife?s set of keys.
Very friendly and patient. Collin is an excellent salesman. The whole transaction was pleasant and they accommodated my needs.
Feb. 2022 Went for Oil Change.. Bob Barger helped find the ticking sound and it was not an issue!! Relieved my mind. I love all the Staff!! Jon in Service..Amanda in service...Sharon(Front Desk) always super friendly. I feel like family .. and Rita keeps the place immaculate.. I appreciate that.And of course..my favorite salesperson..Rick Roll!! Best Place Ever!!!!! Treated right always!! Never overcharged.. and kept abreast of any issue..never pushy. Thank You John Jones!!!
I had an excellent car buying experience with Steve Caudill at the Salem location. He made the buying experience easy and painless. The service department had the vehicle serviced and ready to go the day I purchased the car. Jessica in the finance office made the paperwork process super easy. Due to COVID she came out to me with the paperwork and I signed in the showroom. And their detail department was fantastic. The car was immaculate when delivered. The dealership is super clean and their housekeeping staff was working hard the entire time sanitizing. Do yourself a favor the ...
ABC Garage Doors purchased a 2020 Silverado in Oct. Cody Mattingly did an absolutely wonderful job. This is the second vehicle we have had him as a salesman. He made both purchases fast and easy. Highly satisfied. Highly recommend Cody.
We visited John Jones Auto Group to look at a car and worked with Donnie. Very quickly, we realized that the car we came to see wasn't the one for us. Donnie, rather than act put out, let us explore several other cars. We didn't end up making a purchase, but left the dealership feeling smarter about what we wanted and needed. To have an experience that was about helping the customer and not just making the sale? I'd head back that way in a heartbeat for future purchases.
the Customer Service is great and made the Buying process a breeze they greet each customer with a smile . Always very friendly and easy to deal with. Thank you
Give this dealership an opportunity to earn your business! They Earned Mine. Let me walk you through my experience with John Jones Auto Group in Salem. As I walked through the front doors, I was impressed with the modern layout and clean look of the showroom floor. I was immediately greeted by a very friendly host. She found me the best salesperson(in my humble opinion), Dennis Severs. After spending less than one minute inside the showroom, Dennis whisked me out to the lot to show me the vehicle I had driven 60 miles to see. Still on our way to ...
BRAVO to the Sales Staff (Mike Atchison); the Finance Dept (Jessica Stewart); the Service Dept (many) and the very welcoming atmosphere of the property. We came looking for a replacement vehicle and JJ Auto Group was very thorough and professional in matching our needs and price range with a terrific Buick! We have been customers since 1996 and have never been disappointed in the process with them.
I came away very impressed about the John Jones Auto Group, and am very happy with my new Buick Encore. Brandon McIntosh was exceptional in finding me the right car within my desired budget needs. I highly recommend buying a vehicle at the John Jones in Salem, and will not hesitate in sending family and/or friend referrals to them. They are offer flexibility in vehicle types and financing options, and they treat you like one of their family. I plan on purchasing my next vehicle from them when my lease agreement expires.
I was treated very well while shopping for a car; after the fact I had trouble getting answers to my questions, I did finally get answers.
Went on carfax and found the Silverado truck we liked at John Jones in Salem IN. Made an appointment with Mike Atchison to look at the 2013 Silverado that was listed. Mike was very helpful and very friendly and made our buying experience a success for all. Highly recommend Mike Atchison at John Jones in Salem for your next truck purchase.
I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do know what they are doing! My cousin's car was making a new sound and she drove it everyday to work. She told me about it more than once, so I asked around at church. Everyone had a different idea. Finally, another cousin said drive over to see the service folks at GM City in Scottsburg. I's glad I did! I need to shout out to ...
On Friday, Oct.29th (2011) I took my 2007 Buick Lucerne in for an oil change. The "check engine" light had appeared the evening before & I reported it to the Service Dept. Afterward, the light did not appear again until my drive home from work on Friday evening. On Saturday morning Oct. 30th, I called & the Service Dept. said to bring the car in. The diagnosed that I needed an Engine Thermostat. The cost for that w/ labor was $186. My car was not driven until later on Sat. evening when the brake system gave a horrible noise. My ...
great service, I was treated very well & am completely satisfied. the service department provided very quick service and notified me as soon as the work was done. great turnaround time. John Jones Chevrolet of Scottsburg will continue to do all of my work. Thank you very much.Norman Gardner
My family and I were headed on a trip 13hrs away. Our vehicle broke down at halfway point. I can't explain in words the friendliness, helpfulness, honesty and caring that the entire dealership did, but they came through huge and treated us like family. Our trip looked to be ruined. They told us that we would have no worries and that they would fix the vehicle. Our next concern was how do we finish the rest of our trip out of town. No problems, they put us in a loaner vehicle of equal value to what we were driving ...
very good experience, eric was wonderful in getting the car i wanted. i had been looking for an equinox for about 3 months. he went out of his way to find what i wanted. good job. cindy was great on the paperwork, answered all of questions. was very pleased. i would highly recommend eric at john jones for all of your vehicle needs. great job!!!!
Our daughter, Micah Magill came home from Chicago and was wanting a new Equinox. I had heard about this dealership through a friend and gave them a call and worked with Jeff Wehrkamp. He was wonderful even before we made it to the dealership. Jeff, Cindy and Gresham worked their tails off to be sure Micah got the best deal possible and were so understanding to her needs. I have been to a lot of dealerships but none of them compare to John Jones of Scottsburg. I cannot express the words that these folks did for her. We are all ...
I brought my husband's hummer to John Jones to have oil change, when Bob found the brakes were needing changing. He took the time to bring me to the back to show me what he was talking about, then he called my husband to explain it to him. It was early in the am, so he arranged for someone to take me home so my husband would not have to get out, then he worked extreamly hard to make sure the vehichle was complete before 4, so we could leave for a swim meet. Everything about the experience was pleasent.
Friendly and courteous service. No high pressure sales tactic, willing to work with us on monthly payment options. We felt the price was very reasonable for a very sharp little car. Gas mileage is excellent, handles the road very well. Eric is very helpful and patient. Cindy the financial manager was very professional and efficient.
The staff is very freindly. You can usually get same day appointments, and if not they are the next day. The service is excellent, and super fast! They try to work with you to make your experience great! Usually they are always running deals so you can get the best package for your car, at a great price!
The service manager (Bob) went out of his way to make sure my company truck was taken care of. He also made sure that I was comfortable while I was waiting. Our company truck is a vital means to our business and I trust that Bob will make sure that it is done right. I wish I had a employee's that I could depend on like Bob Hunt.
WE WERE PLEASED WITH THE PERSISTENCE OF THE DEALER TO LOCATE A VEHICLE WE WOULD BE HAPPY WITH. THIS TOOK A FEW DAYS AND PATIENCE ON EVERYONE'S PART. THEY ADDRESSED ALL OF OUR NEEDS AND CONCERNS IN A PROFESSIONAL AND COURTEOUS MANNER. WE HAVE PURCHASED OUR LAST SEVERAL VEHICLES FROM THIS DEALER AND WILL CONTINUE TO DO SO.
My first contact was with Eric Borden, sales representative, John Jones GM City Scottsbury IN. After telling him what I was looking for, I was about to leave but Eric insisted that we look at the new SUVs. The exact SUV I looking for was sitting on the lot, only it was new and priced right!!! Because of Eric, I found the deal of my dreams!!!
Cabe was excellent. He helped me find the perfect vehicle for my family. He was informative and he definitely knew his stuff. I felt he was honest with me the whole time and wasn't pushy like most salesman. I highly rate this salesman. I will definitely come back here. Thanks so much John Jones! I love my new vehicle too!
I was very happy with the service I recieved at John Jones in Scottsburg. Parts had to be ordered for my truck and I was given a nice rental until my truck was fixed. The service department treated me very well. I highly recommend their service department.
I got as price quote for the the signal flasher for my 2001 Monte Carlo SS, i was informed that it is part and parcel with the 4 way hazard switch that would need to be replaced if the flasher has gone bad. the communication with the service department was clear, informative, and efficient. William D. Overbay II
After sale followup service was exceptional. Rick Johnson took care of my concerns fast and politely. I have been to other dealers in the area and John Jones has been faster and more accurate in diagnosing the problems relating to service than the others.
This is for my mother (she doesn't believe in the internet)! I felt it necessary to follow thru with this because my mother raved about the service she received. She owns an older Buick (1991) and feels she was treated like it was a brand new one. She was quoted a price and not only was in honored, but it was a little cheaper. I believe that Rick Johnson has not only a customer for life, he has her family and friends as well. I appreciate my mother being so taken care of. Thank you John Jones and Mr. Johnson. ...
They were very professional and quick with servicing my vehicle. Also very informative with everything they were doing and made sure I understood everything and explained the pricing in detail to me intially and again when I picked up my vehicle. I will continue to use them to service my vehicle and refer them to others.
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